dns disaster

For at least the last 12 hours this site has been offline, or rather, inaccessible. In a rather poor advertisement for my well-recommended new webhosting provider, their Domain Name System servers went down overnight. For some reason, my domain was worse affected than some others, and remained down until I finally telephoned their technical support directly this evening.

It took them all of five minutes to resolve the issue once I prioritised myself in this way, which would have made the cost of the call to San Francisco well worth it—had I had to pay. When I went looking for their number I discovered that not only do they have toll-free support in the US, they have a UK access number for the service as well. Their managers will probably be dismayed that what I have learned from all this is to forget their sophisticate online ticket support system, and just pick up the phone—more expensive for them, but much faster response.

The outage will have affected some email on the domain too, depending on when it was sent. If you don't get an error back, that means I've received it, and any lack of reply is merely laziness on my part! If you do get an error, please just re-send that message. Anything from now on should be fine... unless it all crashes again. Ah the joys of the wired life.